[caption id="attachment_1895" align="alignright" width="300"] Photo by JOHN TOWNER[/caption] According to the 2022 UN E-Government survey, Denmark, Finland and South Korea scored the highest when...
Tag: customer experience
During COVID grocers managed an unprecedented level of online orders for fulfilment via delivery and click and collect. The challenges during this time related...
Delivering personalised experiences at scale is a top challenge for customer experience (CX), requiring a high degree of automation. Business IT firm NTT defines...
Digital has become a strategic imperative for retailers. And as brands rethink the role of the in-store experience accordingly, they must also recognise the...
[caption id="attachment_1630" align="alignright" width="300"] Photo by Eric McNew[/caption] The guest experience and serving the best possible version of that has always been the restaurant...
[caption id="attachment_1536" align="alignright" width="300"] Photo by abillion on Unsplash[/caption] In a digital world where the evolving threshold of customer expectations are set by digital...
[caption id="attachment_1445" align="alignright" width="300"] Photo by Mario Caruso on Unsplash[/caption] For telco companies in the Asia Pacific region, providing a better customer experience is more...
[caption id="attachment_1265" align="alignright" width="300"] Photo by Jakob Owens on Unsplash[/caption] Traditionally, digital customer experience strategies have been seen as largely the remit of sophisticated...
[caption id="attachment_1211" align="alignright" width="300"] Photo by C Dustin on Unsplash[/caption] 2020 was the year that proved that CIOs and CTOs deserved a more prominent...
[caption id="attachment_1177" align="alignright" width="300"] Photo by Krisztian Matyas on Unsplash[/caption] 2020 was the year that proved that chief information officers and chief technology officers...