[caption id="attachment_2078" align="alignright" width="300"] Very Positive Feedback. Amazing Customer Experience (CX).[/caption] Customer experience (CX) has long been a strategic focus for business-to-consumer (B2C) retailers...
Tag: cx
[caption id="attachment_1895" align="alignright" width="300"] Photo by JOHN TOWNER[/caption] According to the 2022 UN E-Government survey, Denmark, Finland and South Korea scored the highest when...
Delivering personalised experiences at scale is a top challenge for customer experience (CX), requiring a high degree of automation. Business IT firm NTT defines...
[caption id="attachment_1445" align="alignright" width="300"] Photo by Mario Caruso on Unsplash[/caption] For telco companies in the Asia Pacific region, providing a better customer experience is more...
[caption id="attachment_1265" align="alignright" width="300"] Photo by Jakob Owens on Unsplash[/caption] Traditionally, digital customer experience strategies have been seen as largely the remit of sophisticated...
[caption id="attachment_1211" align="alignright" width="300"] Photo by C Dustin on Unsplash[/caption] 2020 was the year that proved that CIOs and CTOs deserved a more prominent...
[caption id="attachment_1177" align="alignright" width="300"] Photo by Krisztian Matyas on Unsplash[/caption] 2020 was the year that proved that chief information officers and chief technology officers...
Consumer sentiment is increasingly hostile to the concept of businesses harvesting their personal data for commercial reasons. Yet the same time, more consumers than...
In today’s experience economy consumers are more empowered, and have more choices and less brand loyalty than ever. Many organisations are only just starting...