[caption id="attachment_2389" align="alignright" width="300"] Online shopping concept[/caption] With advances in AI poised to power the next generation of customer experience, retailers would be wise...
Tag: personalisation
[caption id="attachment_2222" align="alignright" width="300"] AI robot working in the office[/caption] Artificial Intelligence (AI) is showing increased adoption in customer service. Traditionally, the primary role...
According to a 2022 State of the Connected Customer Salesforce survey, 73% of customers said that they expected companies to understand their unique needs...
Consumer sentiment is increasingly hostile to the concept of businesses harvesting their personal data for commercial reasons. Yet the same time, more consumers than...