The turning tide against surveillance capitalism

[caption id="attachment_1342" align="alignright" width="300"] Photo by Bernard Hermant on Unsplash[/caption] With the delicate balance between customer data and privacy in the spotlight like never...

The rise of first-party data

[caption id="attachment_1143" align="alignright" width="300"] Photo by Glen Carrie on Unsplash[/caption] "First-party data" is the trending phrase on the lips of marketing professionals across the...

Declared Data: Why Consent Equals Value

Consumer sentiment is increasingly hostile to the concept of businesses harvesting their personal data for commercial reasons. Yet the same time, more consumers than...

Bridging the research and CX gap

In today’s experience economy consumers are more empowered, and have more choices and less brand loyalty than ever. Many organisations are only just starting...

5 lesser-known future predictions

Sick of hearing yet another futurist spout the same spiel about Big Data, IoT, AI, automation and self-driving cars? Here are five different future...