Australian retailers are in the thick of peak buying season and contact centres are under huge pressure – think long queues and stressed agents...
Category: Digital
AI is reshaping accounting faster than many expected. According to CPA Australia, nearly every business is experimenting with AI, with accounting and finance teams using...
According to IDC, over 527 zettabytes of data will be generated annually by 2029 – up from just 39 ZBs in 2018. Yes, that’s zettabytes...
July marked five years since I joined JCDecaux as the first programmatic employee. Moving from a digital publisher to an Out-of-Home company three months...
The beauty counter has long been ruled by the three P’s: price, prestige and packaging. For years, those signals defined what consumers aspired to,...
[caption id="attachment_2640" align="alignright" width="300"] Low angle view of ceiling mirror showing people's reflection[/caption] Hyper-personalisation is the leading focus for brands and marketers, but it...
[caption id="attachment_2637" align="alignright" width="300"] Digital tablet in hands of young male receptionist of luxurious modern hotel[/caption] Most hotel executives don’t need another dashboard. They...
Cannes remains one of the best litmus tests for where global media, advertising, and commerce are heading. And this year, one thing was obvious:...
[caption id="attachment_2621" align="alignright" width="300"] Set of renovation tools. Instruments for repair and maintenance. Hammer, wrench, screw and tongs on black background, top view flat...
[caption id="attachment_2595" align="alignright" width="300"] Online shopping concept. Shopping cart, laptop on the desk[/caption] Google officially stepped up the AI-commerce arms race last week with Shop AI:...