Digital channels have become an indispensable part of life for Australian citizens. Research shows that though digital adoption rates steadily rise in Australia, many...
Tag: e-government
[caption id="attachment_2107" align="alignright" width="300"] Customer service and support[/caption] Citizen-centric services are the foundation of effective public administration. In Australia, investments in the end-to-end customer...
[caption id="attachment_1895" align="alignright" width="300"] Photo by JOHN TOWNER[/caption] According to the 2022 UN E-Government survey, Denmark, Finland and South Korea scored the highest when...
[caption id="attachment_1355" align="alignright" width="300"] Photo by Noah Buscher on Unsplash[/caption] Recent years have seen a shift in government thinking — accelerated by the pandemic...