Why personalisation is key to digital success

[caption id="attachment_2389" align="alignright" width="300"] Online shopping concept[/caption] With advances in AI poised to power the next generation of customer experience, retailers would be wise...

There’s a fine line between good Al and a creep

[caption id="attachment_2222" align="alignright" width="300"] AI robot working in the office[/caption] Artificial Intelligence (AI) is showing increased adoption in customer service. Traditionally, the primary role...

Solving the festive staffing crisis

Black Friday sales next month in November and the festive rush are fast approaching. For retail and hospitality, these seasonal events are a lucrative...