[caption id="attachment_2222" align="alignright" width="300"] AI robot working in the office[/caption] Artificial Intelligence (AI) is showing increased adoption in customer service. Traditionally, the primary role...
Category: Digital
Point solutions, while often effective at solving immediate problems, can introduce unnecessary technical complexity and risk without offering long-term rewards. They are fundamentally different...
Over the past three years, business has grappled with a multitude of challenges, from the relentless impact of COVID-19 to soaring inflation, sky-high interest...
This accelerated growth of Australia’s SMEs is unlocking new and innovative opportunities for entrepreneurs. A vast majority are optimistic about digital technologies and are...
TikTok is upping the ante on ecommerce in Australia. With 8.5 million monthly users and 350,000 businesses and charities using it as a “preferred platform” for...
Generative Artificial Intelligence (GenAI) has dominated almost every technology discussion worldwide. GenAI is being adopted by most major multinationals, whether via provider-based tools, embedded...
Supply chains are still recovering from the pandemic disruption, and the continued shift towards e-commerce and onshoring resulted in the lowest national industrial vacancy...
Digital channels have become an indispensable part of life for Australian citizens. Research shows that though digital adoption rates steadily rise in Australia, many...
[caption id="attachment_2107" align="alignright" width="300"] Customer service and support[/caption] Citizen-centric services are the foundation of effective public administration. In Australia, investments in the end-to-end customer...
[caption id="attachment_2100" align="alignright" width="300"] close up click buy now button on mobile shopping app[/caption] Consumers are increasingly demanding when it comes to their ecommerce...