Let human hands guide the automated touch

Delivering personalised experiences at scale is a top challenge for customer experience (CX), requiring a high degree of automation. Business IT firm NTT defines...

Developing the next super app

The rise of super apps in Southeast Asia has raised the bar in providing an all-encompassing, seamless user experience. Super apps are essentially digital...

How graph data platforms empower retailers

Retailers in the ASEAN region have undergone immense change in the past few years. Nearly overnight, everything is digital, online, multichannel, and omnichannel, as...

Observability in the post-cookie world

Ready or not, marketers will soon face the end of third-party cookies. This means that the visibility of determining and aligning customers’ profiles will...